Refund and Dispute Policy

Refund and Dispute Policy for Elle Gaskins Holdings, LLC

Effective Date: March 27, 2024

Introduction

At Elle Gaskins Holdings, LLC (“Elle Gaskins,” “we,” “us,” “our”), we are committed to customer satisfaction and fairness throughout our operations and across our family of subsidiary companies. This Refund and Dispute Policy outlines the procedures and processes for requesting refunds and resolving disputes within the scope of our services and products offered by our subsidiaries.

Refund Policy

General Conditions

• Eligibility: Refunds are processed based on the eligibility criteria set forth by each subsidiary, considering the nature of the product or service provided. Customers must review these criteria before making a purchase.
• Time Frame: Refund requests must be submitted within 14 days of the purchase date unless otherwise specified by the subsidiary providing the product or service.
• Condition: If you are returning physical items, they must be returned in their original condition and packaging.

Process

1. Initiation: To initiate a refund request, customers must contact the subsidiary from which the purchase was made, providing details of the transaction and the reason for the refund request.
2. Evaluation: The subsidiary will evaluate the request based on its refund eligibility criteria and may require additional information or documentation from the customer.
3. Outcome: Customers will be notified of the decision regarding their refund request. Approved refunds will be processed in the original form of payment within 10 business days.

Dispute Resolution

General Conditions

• Initiation: Customers who wish to dispute a transaction or the handling of a refund request are encouraged to first contact the customer service department of the relevant subsidiary to seek a resolution.
• Mediation: If the dispute cannot be resolved directly with the subsidiary, customers may escalate the issue to Elle Gaskins Holdings, LLC by contacting us as outlined on our contact page. We will act as a mediator to facilitate a fair resolution.

Formal Dispute Process

1. Submission: Customers should submit a formal written dispute to us via a method specified on our contact page, including all relevant transaction details, communications, and the reason for the dispute.
2. Review: Elle Gaskins Holdings, LLC will review the dispute in consultation with the subsidiary involved and may request additional information from both parties.
3. Resolution: We aim to resolve disputes within 10 business days. Both parties will be notified of the outcome and any actions required to finalize the resolution.

Amendments to This Policy

Elle Gaskins Holdings, LLC reserves the right to modify or amend this policy at any time. Changes will take effect immediately upon their posting on our website. Customers are encouraged to review this policy periodically.

Contact Us

For questions or concerns about this Refund and Dispute Policy, please contact us at:

Elle Gaskins Holdings, LLC
Overland Park, KS
hello@ellegaskins.holdings